1. Define the response model
Identify the incident types that matter most, decision-makers, technical responders, communications owners, outside providers, and the thresholds that trigger escalation.
Security operations · Incident response
Be ready before the incident — not scrambling during one
Most teams write an incident response plan to pass an audit, then never test it. When something real happens, that gap shows. Cyberneza helps you build an IR program you can actually run — and rehearse it — drawing on hands-on experience leading security incident investigations and forensic analysis across enterprise environments.
Security operations
Protection that keeps running after the project ends.
Cyberneza extends security programs with Huntress-backed managed endpoint, identity, SIEM, and security-awareness protection — so day-to-day defense keeps operating without you building a 24/7 security function internally.
What we deliver
- IR plans & playbooks — practical, role-based runbooks for the incidents you're actually likely to face.
- Tabletop exercises — facilitated scenarios that pressure-test your plan and your people.
- IR retainer — a named contact and defined response process before you need it.
- Readiness reviews — logging, detection, and escalation gaps that slow response.
Why it matters for compliance
- SOC 2, ISO 27001, HIPAA, and CMMC all expect a documented, exercised IR capability.
- Customers and cyber-insurers increasingly ask for proof you've tested it.
- A tabletop is the fastest, lowest-cost way to find the holes before an attacker does.
We build IR readiness that satisfies auditors and actually works under pressure — not a binder that sits on a shelf.
For the two incident types that account for most small-business losses, see ransomware protection and business email compromise — detection and containment, upstream of the response plan.
Readiness engagement
Build the plan, rehearse the decisions, and close the gaps
2. Write usable playbooks
Turn roles and policies into step-by-step actions for containment, evidence preservation, internal communications, insurer notification, legal coordination, and recovery.
3. Run a tabletop
Exercise a realistic scenario with the people who would actually respond. Capture decisions, timing, missing access, unclear authority, and provider handoff failures while they are still inexpensive to fix.
4. Convert lessons into work
Deliver an after-action record with owners, priorities, target dates, and validation steps so the exercise produces measurable readiness rather than meeting notes.
What you receive
- An incident response plan with roles, authority, severity levels, and escalation criteria.
- Playbooks for the scenarios most relevant to your environment and contractual obligations.
- A contact and dependency map covering legal, insurance, communications, hosting, identity, and forensic resources.
- A facilitated tabletop package, observation log, and after-action report.
- A prioritized remediation backlog with owners and retest criteria.
Scope and boundaries
Scope is driven by team size, system complexity, current plans, regulatory and contractual reporting obligations, existing security providers, and the scenarios you need to exercise.
Readiness work does not replace breach counsel, an insurer's required panel providers, or a contracted digital-forensics and incident-response firm. Cyberneza defines the handoffs, prepares your team to use them, and coordinates specialist resources when an event requires them.
Already in an active incident?
If you're responding to a live event, we can help you stabilize, structure the response, and coordinate specialist forensics or legal resources where the situation calls for it. The strongest outcomes come from preparing in advance — but we'll meet you where you are.