What is the difference between managed endpoint security, EDR and MDR?
EDR (endpoint detection and response) is the software: an agent on each device that records process, network and file activity and can act on it. MDR (managed detection and response) adds people — a security operations team that watches the telemetry, investigates alerts and responds. Managed endpoint security is MDR scoped to endpoints: the EDR agent plus 24/7 human investigation and containment, delivered as a service rather than a console your own staff has to watch.
Do we still need antivirus if we have managed EDR?
Yes, and the two should be managed together. Antivirus blocks known malware at the point of execution; EDR records behaviour and catches what signature-based tools miss — living-off-the-land techniques, credential theft, persistence mechanisms. In most environments the antivirus layer is Microsoft Defender, and Huntress Managed Antivirus operates Defender's policies, exclusions and reporting centrally so the two layers are configured consistently rather than fighting each other.
Does managed EDR satisfy CMMC or NIST 800-171 by itself?
No single product satisfies a requirement by itself. Managed EDR produces the capability and the evidence behind the System and Information Integrity requirements — malicious-code protection, monitoring for attacks, detecting unauthorized use — and behind incident-handling requirements. The control owner still has to define the covered endpoints, confirm every one of them carries the agent, review the reports and document the process. The service makes those requirements operable; the organization still has to own them.
What happens when a threat is detected at 2 a.m.?
The alert goes to the Huntress security operations center, which is staffed around the clock. An analyst investigates, and where the activity is confirmed malicious the affected host can be isolated from the network to stop lateral movement, with a written incident report and remediation steps sent to the designated contacts. Your team wakes up to a contained incident and a set of instructions, not to an unread alert. Specific response actions depend on the selected Huntress service and the response authority you grant.
Which operating systems and devices are covered?
Huntress supports Windows, macOS and Linux endpoints, including servers. Mobile devices and unmanaged personal devices are typically outside the coverage boundary, which is exactly why the boundary has to be written down: an endpoint that touches regulated data and carries no agent is a gap an assessor will find. Supported platforms and features depend on the selected Huntress service and current product availability.
How is managed endpoint security priced?
Huntress services are licensed per endpoint on a monthly or annual basis, and Cyberneza supplies them as an authorized Huntress reseller — so licensing, deployment guidance and the ongoing advisory relationship sit with one party. Any architecture, deployment or remediation work beyond the service itself is scoped separately. Pricing depends on the selected service and endpoint count; send a message with a rough device count and we will quote it.
Can our existing IT provider keep managing the endpoints?
Yes. Managed endpoint security sits alongside existing IT administration rather than replacing it. Your administrators or IT provider keep deploying, patching and managing devices through their normal change process; the managed service adds continuous detection, investigation and response on top. Cyberneza provides the deployment and configuration guidance and the compliance context, and coordinates with whoever runs the endpoints day to day.